Patient Information

Opening Hours

Mon - Fri
-
Sat - Sun
Closed
Phones open from 8.00 am

Walk in appointments available.
 
After Hours healthcare services are provided through:
Murray Bridge Hospital: 8535 6777
 
Alternatively please call Health Direct for medical advice on 1800 022 222.

You can also go to their website, Health Direct, where you can use a symptom checker, and search for advice.

Appointments

MIXED BILLING PRACTICE:

Concession Card Holders and under 16 years - Bulk Billed

 

URGENT APPOINTMENTS:

Provision is made for urgent appointments and they will always be given priority. If you need urgent assistance please let the receptionist know.

 

APPOINTMENTS :

Consultations normally last 10-15 minutes however, if you need a longer appointment time, please advise the receptionist when making your appointment.

 

If your family member requires an interpreter service, we can organise this for you. Please let us know when you make your appointment.

 

WAITING TIME:

It can be difficult to always run to time and delays are sometimes unavoidable. If the doctor is behind schedule, the receptionist will inform you upon your arrival to the clinic.

 

HOME VISITS:

At GP’s discretion where safe and reasonable our practice may make visits to regular practice patients in their homes, aged or residential care facilities.


Did Not Attend Policy (Missed Appointments)

Our goal is to provide quality individualised care in a timely manner. Missed appointments and late cancellations inconvenience those individuals who need access to care. Our policy regarding missed appointments enables us to better utilise available appointments for our patients in need of care.


It is the policy of this clinic that 4 hours advance notice be provided for all appointment cancellations. This is to allow the Doctors maximum availability for their patients and to allow for unwell patients or those in need to be accommodated with an appointment time. To ensure availability is managed appropriately, it is necessary for us to have a policy for missed appointments.  Click on link:  MBDNS DNA Policy   

Communication

TELEPHONE ACCESS:
GP’s in this practice may be contacted during normal opening hours. If the GP is with a patient, a message will be taken and the reception staff will advise you when it is likely that the GP will return your call. In an emergency your call will always be put through to the GP. We do not communicate via SMS or email.
 
RESULTS:
It is the policy of this practice for all patients to return to see their doctor for all test results. Please make an appointment after your test has been performed.
 
RECALLS / REMINDERS:
Our practice is committed to preventative care. Your doctor will seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be a part of this system please let your doctor or receptionist know.
 
REFERRALS / SICK CERTIFICATES / PRESCRIPTIONS:
Patients need to make an appointment to see a doctor for any of the above.

Fees and Accounts

Murray Bridge Day & Night Surgery is a Mixed Billing practice (from 1st November 2022)

Please speak to your doctor or one of our receptionists for more details.

Infection Control

Murray Bridge Day & Night Surgery follows the guidelines recommended by the Australian Medical Association and the Royal Australian College of General Practitioners regarding infection control and sterilising techniques.

Patient Feedback

Our practice operates according to the Australian Medical Association Code of Ethics. 

From time to time we may ask you to complete a confidential questionnaire giving your thoughts on the clinic and the services we offer. If you feel that improvements can be made, we are keen to hear your suggestions. While we believe that problems are best handled within the practice, you may choose to address your concerns to:
 
P O Box 199
Rundle Mall SA 5000
Ph 8226 8666 or Toll Free 1800 232 007

Privacy

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
We abide by the ten National Privacy Principles available at https://www.oaic.gov.au/

Smoking

This practice has a no smoking policy.
Murray Bridge Day & Night Surgery No Smoking